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Kerry’s Cycles wants you to love what you ordered. But we know sometimes things just don’t work out. If you’re not happy with your purchase for any reason, we’ll gladly accept your return within 14 days of the shipping date. All returns are subject to a 20% restocking fee. Before shipping your item back to us head over and send us the information on your order and let us know so we can try to help you further. It may not be the product, it could actually be the way your bike professional was trying to install it. Either way, please fill out our Return Form. Your purchase price will be refunded in full upon receipt for items that are in brand new condition. Please note that we will not issue refunds for products that have been altered, painted or are in otherwise not new as we shipped them to you condition, unless received in that damaged state.